Shipping & Returns

SHIPPING POLICY

 

The delivery time to your destination will vary according to your postal code.

Please make sure all postal information is correct and up to date, as we take no responsibility for incorrect information or sending your item to the incorrect address. Once your item is shipped unfortunately there is nothing further we can do. Great care is taken to ensure that your item arrives in perfect condition, free from defect.

Where are my items shipped from?


All items are shipped from Rotterdam, Netherlands

Pre Order

Pre Order simply means that the item is not yet available for shipment. Items purchased on pre-order may take between 1-4 weeks to be delivered.

* NLFree shipping on orders over €75,-

Return & Exchange Policy

Not loving your new purchase for your pupper?

If you find that your purchased item doesn’t fit, doesn’t suit, or you simply aren’t satisfied, we will provide you with a store credit so that you can find an alternative size or product.

Have you received a defective item?

 

We will offer a refund only if we are unable to replace the defective goods and if we are contacted within 48 hours of receiving the item/s. No refunds are offered after 48 hours but instead a store credit if contacted within 14 days of receiving the goods.

Return

Please email us at dogstoriesofficial@hotmail.com, that you would like to return an item; note your order number and reason for returning the item/s in the email. We will provide you with our return address. 

 

If an item is to be returned and or exchanged, the return shipping cost will be at the customer’s expense and items must be unused and in it’s original packaging and condition. ​All packaging and tags must still be attached to items to exchange.

*Please note all sale & custom made products are not eligible for a return or exchange.

Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded.  We recommend you send the parcel back with a trackable service as we are unable to guarantee that we will receive the parcel back and do not take any responsibility for lost items in transit. 

 

SURPRISE sale

Item/s ordered at the surprise sale can not be returned. Due to custom made item/s and discount prices.

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CONTACT

We are here to help you! If you have any questions you can contact us.

Dogstoriesofficial@hotmail.com

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